Here is a problem.
I have been trying to download some of the pictures in the SD card of digial movie camera, Panasonic NV-GS 15. I installed the USB Driver, connected the camera and did everything they said in the manual. But I get the error message:

Unable to communicate with DV equipment. Please check that the cable is connected and that the DV equipment is turned on. Then restart connecting.

If I click OK in the message box, then it tries to connect again and then this screen comes, as if there is no camera at all.

dv.JPG

Why is my camera undictated? I tried visiting some tech forums, but did not get any good answer. Hope there is some body there with an answer………

10 thoughts on “Tech Troubles”

  1. esvee
    21, June, 2006

    Hi,

    Uninstall the driver first.

    Then install the driver ** without ** connecting the camera.After installation is complete connect the usb cable to the camera.It should detect the camera now by itself. ( or during the installation it will ask to connect the camera.)

    Hope this helps.I have installed quite a few cameras using this procedure.

    Take care.Have great days

  3. Smrti
    22, June, 2006

    Thanks esvee.
    But, yes, that is exacty what I did.
    The driver was installed before connecting the camera. Do you think I should still try uninstalling and installing again?

  5. Smrti
    23, June, 2006

    Bala,
    Thanks for your reply. I have Windows XP and I tried connecting with the DV tape loaded.
    Waiting for your reply

  6. Bala
    23, June, 2006

    you said your camera has a memory card, right?
    i’m assuming that you’re trying to download some stills you’ve capured on your memory card, and not the video.
    this wouldnt normally even require a driver, as xp recognizes almost all usb compatible devices in the market, with out the need for you to even install a driver.
    so, if you connect your camera and turn it on, (with the card in it, that is) it should have automatically picked up the camera even without the camera application.
    i suggested loading the tape, because some cameras dont turn on properly without the tape in them.

    now coming to troubleshooting your problem, i suggest you connect some other usb device and see if your usb drive is in good shape. preferably, a thumbdrive or something like that.

    you can also see the status of your port in control panel > device manager .
    i strongly suspect that your usb port is either not connected in the mother board, or is not enabled.

  7. Smrti
    23, June, 2006

    Thanks Bala,
    It seems the port is OK, because I can use a pen drive successfully. For the time being I took the memory card to another system and got the picures downloaded with a different device. But if I have to download a movie later, I can’t do it in the present circumstances. I’m planning to call up Panasonic and see if they can help me out with this. Would Let you know what was it…..Thanks for offering me help.

  9. esvee
    31, July, 2006

    I read somewhere that SP2 firewall blocks some ports….try disabling windows firewall and try, if you haven’t.is there any firewire port? Also read that you need windows XP professional…don’t know how much of it’s true….try installing it on a pc with xp professional…

    take care

  10. smrti
    1, August, 2006

    Thanks esvee, I had almost given it up. For the time being I have been using another computer to download the images. But would try to do as your suggestions.

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